Student Success Coordinator - Danish
Since 1958, STS has provided international education in the form of high school exchanges around the world. Since our beginnings in 1958, we have sent over 1,200,000 students out to explore new places and discover themselves in the process. Today we have offices several countries and a large global network of partners, schools, host families and local employees all over the world. We are now looking for a new colleague to join our team and take responsibility over the Danish market and students.
About the position
All our team members share the passion for travel and personal growth through cultural exchange – simply to unlock the world to our students! Your daily tasks will mainly consist of communicating with our future and existing students, their parents and international partners. Besides that, you will handle administrative tasks, stay in touch with our partners around the world and take good care of the whole customer journey. As our customer journey is rather long your tasks will vary a lot depending on which time of the year it is, which makes the role very interesting since you always learn something new!
You will work closely with our Nordic Customer Success Manager to support the market and secure a smooth preparations and support to our students. We would love if you have lived/worked/studied abroad yourself, but this isn’t a requirement, we welcome applicants from various backgrounds!
Some of your main tasks
• Follow-up on students and guardians who confirm their spot on the program.
• Be a trusted contact person for students and guardians throughout the exchange period.
• Represent the organization and present the company's product portfolio.
• Build good relationships with existing clients, as well as school counselors.
• Identify the best program option for new and existing customers.
• Hold preparatory departure meetings for future exchange students and their guardians.
• Create application and visa guides for countries that require this.
• Manage application documents and travel for the student.
• Build relationships and maintain good communication with respective recipient organizations.
• Collaborate with our international colleagues and partners to create the best possible experience for our customers.
Requirements
- Fluent in Danish and English
- Driven and goal-oriented
- Knowledge of Swedish, Finnish or Norwegian is desirable but not a must
- Previous experience of customer-service – you understand each customer is unique, take pride on finding the right program for your customer and follow through that they had a great experience with STS
- Great interest in delivering world-class customer experience
- Excellent communication skills
- Love building long-term relationships with customers and partners
Desired skills/qualities, Previous experience
- Working experience within international education/tourism/sales/hotel/service or similar is beneficial
- You thrive in a fast-paced environment and adapt quickly to change
- Can work independently and manage and prioritize your tasks
- You enjoy challenges and love finding creative solutions
- A team-player who shares ideas and wants to see others grow
What we offer
- Become a part of a close-knit team in a global company with colleagues all around the world
- Hybrid workplace, office location in Gothenburg, Stockholm or Barcelona
- Possibilities to travel
- A long-term contract for a full-time position
- A competitive benefit package and a modern view on work life balance
- Loads of opportunities to learn and grow with us!
- Possibility to join a growing company and an industry with great momentum.
How to apply
Are you ready to start your journey with STS and join our wonderful team? Please make sure to apply as soon as possible, we look forward to meeting you! Make sure to apply by 30th of September 2025, but please be aware that if we meet the perfect candidate sooner the position might be filled before that date.
- Avdelning
- Nordic Sales Office
- Locations
- Stockholm, Gothenburg, Barcelona, Copenhagen
- Remote status
- Hybrid
We love travelling!
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TRAVEL OPPORTUNITIES
With STS Education you can work all across the world. Whether it's chaperoning students or going to conferences. STS loves travel and we hope you do too!
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GLOBAL PERSPECTIVE
STS Education is proud to operate globally. As an employee you will be in contact with many different countries and cultures.
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PERSONAL DEVELOPMENT
We want our employees to grow with us. We recruit from our own ranks and strive to constantly learn from each other.
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TEAM ACTIVITIES
At STS education it is important to have fun! We are known for hosting fun activities so you can get to know your team outside of work!
Start your journey with us!
STS Education is one of the world's leading organisations for language training and international youth exchange. We highly value a corporate culture and working environment where all of our colleagues feel at home and like equally important parts of the same team.
Independence, self-confidence, a desire to constantly better oneself: these are some of the qualities we strive to foster in our students, and we find it equally important that our co-workers feel encouraged to flourish in the same way.Whether it’s developing a whole new high school product or changing the beans in the coffee machine from Arabica to Robusta, employees are constantly encouraged to take initiative and promote change, knowing that this is what moves us forward as a company and helps us advance on our own individual journeys.
About STS Education
Empowering young people to grow through education and cultural exchange.
STS is a global company within travel and education that makes it possible for 15-19 year-olds to go out and discover the world, learn new languages, experience different cultures, grow in independence and self-confidence, and develop into true citizens of the world. We were the first company in the world to offer these opportunities and it is our strong belief that our products are more relevant now than ever.
Most companies sell products or services, but we offer our clients life-changing experiences and the chance to grow and develop in important ways, and as STS employees it is our duty and privilege to accompany them as they discover the world for themselves. This is a responsibility that we have the outmost respect for, knowing that the experiences we offer will accompany our students forever.